Web Portal

A sign-in page on a website

Overview

Note: In compliance with my non-disclosure agreements, I have omitted confidential information about this project.

Goal

The study evaluated the usability of and captured user sentiment on a prototype of a web portal so that the team could design a better tool for the workflows of nurses and dietitians in a specific healthcare context.

Method

Remote (via video call and screen-sharing) study with 10 nurses and 3 dietitians who work in the intended use context:

  • Usability tests focused on task completion

  • Post-test interviews

My Role

  • Wrote the screener and selected participants from response pool

  • Wrote the protocols and materials (e.g. session guides, scripts, questions)

  • Conducted/moderated the sessions

  • Took notes and video-recorded sessions

  • Analyzed and organized the data

  • Created reports, including results and recommendations

  • Presented results to the client and stakeholders

I collaborated with design, software, and project management teams, the client, and an external recruiting agency.

Impact

Insights from the study on aspects of the web portal that worked well, areas that caused confusion or difficulty, and barriers to adoption provided guidance on where to focus efforts for design improvements and workflow integration.