Razel Agustino
I’m a UX Researcher and I use my powers for good.
Newsela
NEWSELA — Multiple projects at all stages of the development lifecycle. My work provides actionable insights for many teams of various functions and heavily influences business strategy, product direction, and go/no-go decisions. Additionally, I’m responsible for research strategy and leading the UX Research team.
Generative, evaluative, qualitative, quantitative, remote, software, website, app, interviews, unmoderated tests, surveys, usability tests, competitive analysis
Surface Pro X
MICROSOFT — Evaluating the early experience of using Surface Pro X following launch. I ran an unboxing study, diary study, and interviews with users. My work provided many teams with foundational knowledge of user perceptions for the Surface Pro X, Signature Keyboard, and Slim Pen, and informed design for future versions.
Evaluative, qualitative, quantitative, in-person, remote, software, hardware, interviews, usability tests, diary studies, surveys
Surgical Instrument
UNDISCLOSED CLIENT — Multi-million-dollar project inventing a new instrument to improve thoracic surgery. I ran interviews and usability tests with surgeons in both simulated models and in vivo. My work directly impacted each iteration before re-testing, bringing the product closer to improving thoracic surgery experiences and outcomes.
Evaluative, qualitative, iterative, in-person, remote, hardware, interviews, usability tests
Web Portal
UNDISCLOSED CLIENT — Evaluating a dashboard designed for healthcare professionals. I ran remote interviews and usability tests with nurses and dietitians using the dashboard to complete tasks. My work informed further improvements and product direction and focus prior to release.
Evaluative, qualitative, quantitative, remote, software, website, app, interviews, usability tests
Augmented Reality App
UNDISCLOSED CLIENT — Evaluating an AR app on HoloLens 2 designed for retail employees. I conducted a heuristic analysis, then ran interviews and usability tests with users. My work informed development through each project phase and directly impacted go/no-go decisions for the project’s future.
Evaluative, qualitative, quantitative, in-person, software, hardware, app, AR, heuristic analysis, interviews, usability tests
Co-Branded Mobile App
BLINK UX (for undisclosed Fortune 500 clients) — Evaluating the clarity and experience of using a co-branded mobile app. I ran interviews, usability tests, card sorts, and preference tests with users. My work identified key features needed and areas of confusion, providing inputs needed to inform the next design iterations.
Evaluative, qualitative, in-person, software, app, interviews, usability tests, preference tests, card sorting, participatory design