I was selected as Blink’s sole UX Research Intern for Summer 2018. During my 11 weeks there, I worked with several well-known clients on different projects and took on much of the same work as full-time researchers, sometimes as lead and sometimes in more supportive roles.
Some of my work included:
- Planning and conducting studies
- Collaborating with cross-functional teams
- Writing final reports
- Editing video clips for presentations
- Auditing and modifying participant screeners
- Conducting heuristic analysis
- Cleaning up spreadsheet data
- Facilitating generative workshops
The highlight of my internship was the work I did as the lead researcher for a round of testing end-to-end on a high-profile project in close collaboration with a large team (including project managers, product managers, a finance manager, a marketing manager, a software development manager, UX strategists, visual designers, and several UX designers).
The major goals of the project were to:
- Clear up confusion that users had about the role of each company in a co-branded experience
- Learn what features and information should be accessible through the client company based on users’ needs and expectations
I planned the study and worked with the designers to adapt the session guide to the prototypes and other testing materials they prepared—sometimes working to incorporate last-minute changes from the team—while still maintaining the research focus. After an internal pilot, I ran ten one-hour sessions with participants over two days. Each session consisted of a combination of interviews, usability testing, and variants of A/B testing and card sorting. Without a separate note-taker, I simultaneously took notes and moderated each session. Afterwards, I compiled findings in a final report for the client.
Due to tight scheduling, I was given half the time normally allotted to a seasoned researcher to do the work, but with the help of the team, it went well and the client was extremely pleased.
In compliance with my non-disclosure agreement, I have omitted confidential information about my work with Blink.